Refund Policy — Make a Dish

Eligibility

You may request a refund if: your order was not delivered, was significantly incorrect, or the food was not as described and you have raised the issue promptly. Refunds are considered on a case-by-case basis.

How to request

Contact us via the contact page with your order reference and reason. We will respond within a few business days. If a refund is approved, it will be processed to the same payment method within 5–10 business days.

Host cancellations

If a host cancels your order before preparation, you will receive a full refund automatically.

Non-refundable

We may decline refunds where the issue is due to customer error (e.g. wrong address), where the food was consumed, or where a complaint was not raised within a reasonable time.

Eligibility

How to request

Host cancellations

If a host cancels your order before preparation, you will receive a full refund automatically.

Non-refundable

We may decline refunds where the issue is due to customer error (e.g. wrong address), where the food was consumed, or where a complaint was not raised within a reasonable time.